Support

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Can I View CCTV Remotely on my Mobile?

Yes. You can view CCTV Remotely from any part of the World on your Smart Phone or PC through Internet and the DVR/NVR/IP Camera should also be connected to the internet.

Should I Opt for IP CCTV or HD CCTV

The type of system should be designed with the Client`s purpose in mind along. Our surveyors are trained to suggest you the Number of Cameras needed & the Right match whether IP CCTV or HD CCTV which one is the correct equipment to your needs.

Will my cameras work at night?

Yes, All the cameras have infrared night vision and are equipped to function at night; your camera wouldn’t be able to see in the dark.

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How many days my system record for?

The short answer is as long as you want. All data is recorded in hard drive, the bigger the hard drive, the longer your video recording will be saved. Number of days Recording also depends on Recording frame rate selected & Resolution of the camera & Compression rate of the DVR/NVR).


What is CCTV?

CCTV stands for Closed Circuit Television and refers to one or more cameras linked to a monitoring point and/or recording device to view an area for the use of Security, Safety or Monitoring.

What is a Video Door Phone?
Video Door Phone System is a Device in which a Video monitor is  installed inside your premises & a Camera Door Bell  installed outside  your Door to See and have a voice communication with the person who is at the Door before opening it.
Is it Wireless or Wiring required?

No.It is not Wireless. The Indoor Unit- Video Monitor & the Outdoor Unit – Cameras Door Bell needs to connected through a Special Wire and  most  Video Door Phones Come with a Wire provided in VDP KIT however there are certain Brands & Models in which Wire is not provided than in that case CAT 6 is recommended to use  as the general wire cannot be used for the Installation of Video Door Phone.

My Interior are already done is there a Wireless Solution Available?
Most Video Door Phone System are a Wired Solution only But there are few models which have a wireless Solution and also option of viewing your Video Door Phone from you Mobile too but We would recommend to go for a wired Solution.
What is the Cost of Installation of Video Door Phone?
Installation will be done By the Video Door Phone Brand’s Authorised Installation Partners and the installation cost vary from INR 750 - INR 1,000 per Unit depends on Brand to Brand  and model too. Alternatively it can be Installed by your Electrician also as the installation is very simple and can be Easily Installed.
Can I have more than One Monitor in my Video Door Phone System?

Yes. You can attach 3-5 monitors in one Door Bell depends on model to model and a separate wiring from door bell to each monitor needs to be done.

Can it see in Low Light OR No Light Conditions too?
Yes. All Video Door Phones comes with Infrared (IR) which will help to see in Low Light OR No Light Conditions too but the Image would be In Black & White as IR is will be active.
Is there a Distance Limitation from Door Bell to Monitor?
Yes. The Maximum distance from Door Bell to the Monitor is 20 Mtrs beyond this it will not Work. For Analogue Video Door Phone and for IP Video Door Phone it will 90 Mtrs.
Does it have a Battery Back Up?
The Video Door phones don’t have a In-Built Battery Back Up however if you wish to have a Battery Back Up than you can Connect the Power Source to UPS/Inverter so that it can Run on it.
 Can I use the Video Door Phone to unlock my Main Door through it?
YES. VDPs have this Add-On feature but the Door Releaser needs to be purchased separately and the Wiring has to be done from the LOCK to the VDP with the Distance limitation of 20 Mtrs.
Can I Connect my Normal Door Bell With the Video Door Phone?
As the Normal Door Bell runs on 230V and Video Door Phone runs on 12V so both connected be connected together. However there are Third Party Relays available in the market to make it Work Together but is not recommended as the Warranty becomes VOID if the relay is used.

What is the Warranty and After Sales Support of the Product?

The Warranty and After Sales Support will be for 1 Year from Date of Delivery and also Whether some Brand Offer On-Site Warranty and Some Offer Carry-in Warranty by the Video Door Phone’s Brand which you want to purchase 

Do you provide On-Site Consulting Service to help us Buy the Product?

YES. We have a Service Called Globotech Security Consulting Services wherein we would come to your place , do a complete survey of the vicinity and then guide you right from How the Wiring needs to be done, which Model will be most Suitable to your requirements and Guiding you about the Installation too. This Service is Available for a Redeemable Fee of INR 500 which can be redeemable if you buy the product from us.
I need the Multi Apartment Video Door Phone for my Upcoming Project/ Entire Building

We can offer a Complete Multi Apartment Video Door Phone Solution be it Analogue or IP Based Solutions for a Single Building or for a Gated Community. If it’s a New Upcoming Project than the Designing and Installation becomes much easier and Flexible as compared to the Building where the Residents are already staying and need a huge CIVIL work  for Wiring and Installation of the Multi Apartment VDP. We provide a Complete Techno Commercial Feasibility Survey Service for such Project to make Decision Process Easier.

 I have a Query which is not in the above List

Please share the details in Contact US so that we can get in touch with you to understand your requirements and provide you with the optimum solution for your query.

What are the Types of Fire Alarm System?

There are Two Generic Types  of Fire Alarm System

  • Conventional Fire Alarm System

Conventional systems are essentially simple switches that are either "on" or "off". They cannot distinguish between a real fire and the various non-fire phenomena that can trigger an alarm such as tobacco smoke, dust and steam. With conventional systems the control panel is only able to indicate the zone or circuit that an activated (or faulty) detector is on, they cannot identify the individual device. 

Conventional systems are generally the most cost effective option for smaller buildings. 

  • Addressable Fire Alarm System

Analogue addressable systems have constant two-way communication between the control panel and the detectors in the field. Each detection device on an analogue addressable system has its own unique address within the system and the control panel is able to identify each device individually in the case of a fire or a fault

The increased intelligence associated with analogue addressable systems allows for them to have greater sensitivity to fire with greater immunity to false alarms.

What are the Types of Sensor that I can install to Safeguard against Fire?

Some of the Sensors commonly used for Fire Alarm System are:

  • Smoke (particulate and aerosol)
  • Heat
  • Light Radiation
  • Fire detection devices are built to detect one or a combination of these components. While all components are necessary for a fire to exist, all components may not exist at a detectable threshold. Detectors will be selected that will detect the elements that may exist in a fire for the ambient conditions that are present. It also should be realized the similar non-fire components might exist in the same ambient conditions, which could cause unfavourable false alarm conditions.
  • Devices used for fire detection include smoke detectors, thermal detectors, flame detectors, fire-gas detectors, and other devices.
  • Smoke detectors sense visible or invisible particles of combustion generated by burning, smouldering, or the incipient stage of combustion. These devices fall into two categories -- photoelectric and ionization.
  • Thermal detectors sense the high temperature or the temperature rise caused by a fire.
  • Flame detectors sense the radiation produced by a fire.
  • Fire-gas detectors sense the gases produced by a fire.
  • Other detectors sense some phenomenon other than smoke, thermal, flame, or fire-gas to detect a fire.
How do I decide whether I need a Conventional or Addressable Fire Alarm System

Whether you need a Conventional or Addressable fire alarm system will depend on your Area Coverage requirements, budget and personal preference but the key point is just to install a Right Fire Alarm System. We can give an In Depth Technical Survey Report with our Globotech Security Consulting Service with a Complete Techno Commercial Feasibility Report to make your Decision Process easier.

I need a complete Turnkey Solution like from Wiring to Installation to maintenance of the System?
YES. We provide End-to-End Solutions right from Designing Fire Alarm System Solutions for your Premises to Wiring required for the same to Supply, Installation, Commissioning & Maintenance of the System and Providing Training.

I have a Query which is not in the above List

Please share the details in Contact US so that we can get in touch with you to understand your requirements and provide you with the optimum solution for your query.
What is the Access Control/Time & Attendance System?

Access Control System Is a Device which can enable you to manage Entry/Exit to an Area which needs to have a restricted/monitored access or Daily activity of the Employees in Office.

Access Control can also be used as a Time & Attendance Machine which can also help to keep the Attendance /Man Hours of the Employees  to help in pay roll of the Employees too for Single or Multiple Locations Across the World with the help of T&A  Payroll Softwares.

What are the Types of Access Control?

There Four Types of Access Control & Time Attendance Readers

  • Face + Biometric + RFID +PIN
  • Biometric + RFID +PIN
  • RFID +PIN
  • PIN
I want to understand the Wiring Requirement for the Access Control System.
Kindly please download the Attachement below to undertsand in better way what are the wiring requirment for the same.

Download from here!
How many Employees I can enrol in each Device?
It depends on what type of enrolment you select in the device, For Face or Fingerprint you can enrol upto 1500 users in each Device and for RFID or PIN you can enrol 10,000 in the same Device.
How many months Attendance it can Store?
Each Device has a capacity of storing atleast 80,000 IN/OUT transactions ,on FIRST IN FIRST OUT Basis, so if completely depends on the Number of Employees.